A shared laundry room can be a major convenience for tenants—but only when it functions properly. When issues arise, they tend to cause frustration, negative reviews, and even turnover. Here are the top five laundry room complaints from tenants—and practical solutions to keep everyone happy.
1. Machines Are Always Broken or Out of Order
Nothing annoys tenants more than walking into the laundry room only to find half the machines out of service. It’s a direct inconvenience and makes the space feel neglected.
Solution: Establish a regular maintenance schedule and provide a fast response time for repairs. Partner with a laundry equipment provider that offers service guarantees and real-time machine monitoring. Post clear signage with a contact number or QR code for reporting issues so tenants know help is just a text away.
2. Lack of Cleanliness
Laundry rooms are expected to be clean. Overflowing lint traps, spilled detergent, and dirty floors can make the space feel unhygienic and unwelcoming.
Solution: Add the laundry room to your building’s regular cleaning schedule. Provide trash bins, disinfectant wipes, and signage encouraging users to clean up after themselves. Consider installing a camera or using checklists to monitor cleanliness without invading privacy.
3. Machines Are Always in Use
Tenants often complain they can never find an available washer or dryer, especially during peak times. This leads to frustration and even conflict between residents.
Solution: Consider implementing a laundry room booking system—either a sign-up sheet, app, or digital scheduling system. You might also evaluate if your building needs additional machines to accommodate demand, especially in larger complexes.
4. High Costs or Inconvenient Payment Options
Tenants dislike high laundry prices, broken coin machines, or outdated systems that don’t accept cards or mobile payments.
Solution: Upgrade to modern machines that offer flexible payment options—credit/debit, mobile apps, and prepaid cards. Keep pricing competitive and transparent. Adding incentives like loyalty discounts or a free wash day each month can also boost satisfaction.
5. No Place to Wait, Fold, or Store Laundry Supplies
Tenants want a comfortable and functional space—not just a row of machines. A lack of seating, folding tables, or shelving makes the laundry room harder to use efficiently.
Solution: Enhance the space with practical upgrades. Add folding tables, seating, adequate lighting, and shelving for laundry baskets or detergent. Small touches like a bulletin board, Wi-Fi access, or even background music can turn a basic laundry room into a pleasant communal space.
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